FAQ
🛍️ Orders & Products
Q: How do I place an order?
A: Simple — find your piece, pick your size, and hit Add to Cart. Once you’re done, head to checkout to confirm your order.
Q: Can I change or cancel my order after placing it?
A: Orders are processed fast, but if you need to make a change, email us at support@nuverafashion.com within 2 hours of placing it.
Q: Do you restock sold-out items?
A: Some drops are limited edition — once they’re gone, they’re gone. But we do restock popular essentials, so keep an eye on our socials and newsletter.
🚚 Shipping
Q: How long does shipping take?
A:
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Domestic orders: 3–5 business days
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International orders: 7–14 business days
Shipping time may vary depending on your location.
Q: How much is shipping?
A: Shipping rates are calculated at checkout based on your location. We sometimes drop free shipping promos, so stay tuned.
Q: Do you ship worldwide?
A: Yes — we ship globally so you can rock Nuvera anywhere.
🔁 Returns & Exchanges
Q: What’s your return policy?
A: You can return unworn items within 14 days of delivery. They must be in original packaging with tags still attached. Check our full Return Policy for details.
Q: How do I start a return or exchange?
A: Email returns@nuverafashion.com with your order number and reason. We’ll send you all the steps.
Q: Do I have to pay for return shipping?
A: Return shipping costs are covered by the customer unless we made a mistake with your order.
💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Apple Pay, and major debit cards. All payments are 100% secure.
Q: Will I be charged taxes or duties?
A: Depending on your country, customs or import fees may apply. These are handled by local authorities, not us.
🧥 Products & Sizing
Q: How do I find my size?
A: Check our Size Guide — we’ve detailed every fit to help you pick the perfect one.
Q: How should I care for my streetwear?
A: We’ve got a Care Guide for you. Always wash cold, air dry, and never iron prints directly.
💬 Still Need Help?
Hit us up anytime at support@nuvéra.de slide into our DMs our team’s got you.